VoIP Security 101
Posted on July 29, 2010
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If you’ve been paying attention to business technology, you most likely know that VoIP can be a great help to your company. With VoIP’s array of features, and cost saving technology, you are most likely ready to take the business VoIP plunge. While you may be ready to get a VoIP system, there are still some concerns to pay attention to. The voice quality issues of the past have been recently taken care of now that broadband internet has become more common. These days the most prevalent concerns with VoIP surrounds network security.
Hackers are out there not only to manipulate internet users, but VoIP system users as well. People are still using the internet, despite the threat of hackers. Likewise, people should still freely use VoIP systems despite the threat of hackers.
By taking just a few easy precautions you can prevent someone from taking advantage of you and your VoIP business system. In this article, you will find out how unwelcome visitors could hack your VoIP system, as well as how to keep your line safe.
1) Remember that just because your VoIP is plugged into an already secure network does not necessarily mean you VoIP line is secure. There is a little more to the process.
Remember that having both voice and data on a sole network makes ensuring security a little more complicated. The process is somewhat complex, but taking the time to make sure your VoIP line is completely secure is a worthwhile use of your time.
Why should you secure your VoIP system?
Each VoIP account has a dedicated IP address. It is easy for spammers to send their messages (voicemails) to thousands of IP addresses. With this type of spamming, your voicemail will be overrun, and your business could suffer. Some of these spams also contain viruses and/or spyware in their message. If your VoIP system is not secured, you could also run into phishing. Phishing is the illegal process of trying to acquire private information such as usernames, passwords, credit card information, etc., by disguising as a trusted party.
Protecting your VoIP line from unwanted attacks:
-If for any reason you are suspicious about a company that calls you on VoIP, you might want to call the company yourself. Many phishing attacks are done via automated system, so be sure you get a human talking on the phone.
-Find out if your VoIP system has a call manager software that can detect as well as filter suspicious phone calls. Talk to your business VoIP provider about anti-phishing and hacker protection.
Improving The Global Economy With Toll Free 800 Numbers
Posted on July 29, 2010
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Today, the way we communicate especially with people from other parts of the worlds has been changed and the need for an affordable for us to call has been used to address this need. Businessmen would want their customers to have a way of getting in touch with them in case they may need to inquire about something or in case they may have problems regarding their products. Because it is important to be able to make your customers feel that you really care for them, instead of ignoring their problems and leaving them to solve it themselves, you provide them with quality employees that will handle customer queries. Toll free 800 numbers can get the job done for you and it can be able to create a win-win situation for both you and your customers.
BPO is an additional strategy that companies use. These BPO companies are entrusted with certain corporations to answer all the concerns of their customers relating to their products and services. To be able to reach talk to these CSRs, customers are given toll free 800 numbers as a solution.
When customers call these centers, they will not be charged and the ones paying for these calls are the big corporations that hired the agents.
One more thing, these numbers serve as references for a list of clients to target for telemarketing. Today, companies sometimes call customers to ask them what they think about their products or services. Generally, an offer of another product or service is made during this call. This is part of a telemarketing technique they use to improve their sales. This free phone calling has helped both consumers and companies, at least, with providing solutions to issues. It cuts down the cost of having a high volume of calls when using a local number. With the improvement of customer service, it is believed that businessmen have made a friendly contribution to the world economy.
Toll free numbers have been around for decades but this system was first created in the 1960’s by the US post office. Both the first generation and modern versions of this technology are viewed as one of the best innovations the modern society has been enjoying. In fact, this system has been adopted by private individuals for their own use. They find it necessary to have because it allows them to be more accessible to out-of-town friends and family who can now contact them for free.
Do you have a company of your own? Try using vanity 800 numbers and you will find its multiple capabilities very useful. Aside from allowing your out-of-town clients call you for free, 800 phone service numbers also offer many features to maximize your call management benefits.
VoIP Phone Services Are Not All The Same
Posted on July 26, 2010
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VoIP is the newest technological advancement to take over the business world. VoIP stands for Voice Over Internet Protocol and is a phone service that uses broadband Internet connectivity to dial and connect you to others. It’s likely you’ve heard the term “VoIP” before. While you might know a thing or two about VoIP, selecting the right provider and plan for you is a different story. When picking out a VoIP provider, there are a ton of factors to think about. Not only do business VoIP providers offer various features, the type of service you may need depends on the business you operate. To aid you in your search for the right Business VoIP service, we have compiled a short review of some of the top providers.
1) Nextiva is a great voice-over-IP solution. This VoIP solution is good if your business is expanding, because this VoIP solution offers great flexibility. Nextiva brings VoIP to businesses that is simple to use, easily maintained, and reliable, all at a reasonable price. Nextiva offers a couple plans to choose from and vary based on your company needs. With either plan you get unlimited phone calls, the auto-attendant feature, free installation, and you get to keep you current phone number.
2) RingCentral Office is a VoIP service that is similar to Nextiva, but caters more towards small businesses. As far as small business goes, RingCentral give you what you need. RingCentral is simple, providing a virtual PBX, auto-attendant, call-forwarding, and unlimited fax and calls. Ring Central has three different VoIP plan options giving you the choice of a one person, four person, or eight person phone system with prices that vary accordingly.
3) Aptela is yet another VoIP business option, providing both small as well as medium-sized businesses with affordable and reliable hosted VoIP solutions. This is a great solution for businesses since the equipment is easily maintained. Aptela is yet another great VoIP service.
4) Vocalocity is nother business VoIP company to look at. Vocalocity works great for bigger offices with many employees. Vocalocity’s plan includes unlimited phone calls to and from the US and Canada. Features that come with Vocalocity include out look integration, an etnsion number, voicemail to e-mail a direct dial phone number, and many others.
Regardless of the company you choose, VoIP will save you a bundle. Regardless of which VoIP carrier you choose, all of them offer unlimited local calling, conference calling, voicemail, fax to voicemail, as well as the auto attendant feature. If you’re a small business owner or planning on being one, VoIP technology is a great choice. And, regardless of the size of your company, a business VoIP system can help your business exude a more authoritative, and more professional image.
The Advantages Offered By Residential Voip
Posted on July 24, 2010
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Residential Voice over Internet protocol (VoIP) enables the home user to use their Internet connection make telephone calls. This advancement has made it possible for many people to have advanced calling features installed on their home phones at little or no extra cost. The cost of calling has also come down by anywhere from one-third to half the cost of conventional telephony service. Among the many special features that are typically included with a VoIP phone service are caller ID, call waiting, call forwarding, and three-way calling. One of the most important abilities of VoIP is unparalleled number retention. A VoIP phone functions with equal ease regardless of real-world location so long as it is supplied sufficient Internet bandwidth. This is especially useful for users who don’t want to lose a phone number when they move from one city to another. VoIP phones can be configured to receive all facilities that Web-based administration make possible.
A VoIP phone does, however, require a connection to broadband Internet. This is important because anything less does not have the necessary bandwidth to route voice traffic. Lower bandwidth connections will suffer from traffic congestion, which results in a severe reduction in voice quality. There are hundreds of companies today that are providing residential VoIP phone service. Consumers must consider their needs before selecting one package over another. Fortunately, most service providers offer a variety of packages, making it easy to test the waters with a basic package providing limited usage.
However, the vast majority of consumers consider these to be minor inconveniences. They are significantly outweighed by the advantages of VoIP. In fact, it may not be wrong to say that the balance is tilted so far in favor of VoIP phones that it will only a question of time before VoIP home phones will replace landline phones altogether. The information was offered by someone who used to deal with medic alert bracelet, he’s now shifted to car hire and commercial roofing.
Stop Wasting Time And Money, Try VoIP PBX
Posted on July 23, 2010
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VoIP and PBX stand for Voice Over Internet Protocol and Private Branch Exchange. If you are still wondering what VoIP PBX is then this article is a perfect starting place for you. VoIP is voice communication via the internet as opposed to a traditional telephone line, and PBX is a type of phone system that is great for effective business communications. With your PBX system, you get a whole bunch of features such as voice via email service, call transfer, fax, call screening, caller ID, dial by name, and some others. If your business gets a lot of incoming call traffic, PBX is great since it has an auto-attendant feature! An automated greeter will address your callers and direct them to the party they are trying to reach. Now you’ll never have to spend a time on a receptionist! With this, you calls will be routed to you and you’ll never have to miss an important phonecall again!
It is easy to see why a dependable VoIP PBX telephone system can really help enhance your business. The system itself is pretty complex, but you can install it pretty easily if you know anything about computers and networks. This is easier than a traditional telephone line which requires a professional to do the job.
Also, your provider maintains the VoIP service equipment at their site, not the office. So, any issues that do arrive will be taken care of away from the office, saving you the hassle.
Read on for more benefits:
1. Money: There is no questions that VoIP PBX saves you money. Whether it is due to the fact that you no longer need a receptionist, the fact that you can cut down on travel costs, or just the fact that you will have cheaper long distance phone bills; you will save a pretty penny.
2. Maintenance: Since your provider handles all of your VoIP PBX issues, you do not have to waste time fixing your communication system. Now you can be more effective with your time.
3. Travel: The IP phones are controlled from central location and you can use them working from home or on the road. You can’t tell the difference!
4. Immersion: The system allows you up-to-date access to analytics, call recording, a variety of phone system statistics, and queue statuses. This useful information can be easily accessed using a computer with internet connection.
VoIP PBX is the new technology that takes some of the stress out of the way, while saving you big time on time and cash. It could be the key to running a better business. No matter what kind of business you run, VoIP PBX offers a solution you’ll need.